24/7 support without 24/7 staff
Your customers don't stop needing help at 5 PM. These workflows handle the routine so your team handles the complex – and nobody waits.
7 workflows
Ready to build
AI Website Chatbot
Answers customer queries 24/7 by retrieving answers from your actual company documents – not the internet. Cites sources so your team can verify. Resolves what it can, escalates what it can't – with full conversation context.
50–67% of queries resolved autonomously
WhatsApp Business Bot
Handles customer queries on WhatsApp with AI. Answers from your knowledge base, transfers complex issues to a human.
High adoption across UK/EU markets
Smart Ticket Routing
AI classifies incoming tickets by content, urgency, and sentiment – then routes to the right team with a summary attached.
35% faster resolution time
Agent Copilot
Drafts response suggestions using your knowledge base, past tickets, and full conversation history. Understands context across the entire thread – not just the last message. Your agents review, edit, send.
34% improved resolution times
Multi-Channel Support Hub
Unifies chat, email, social media, and phone into one AI-powered inbox. Full context regardless of channel.
95% drop in support costs (ClassPass case study)
Support Email Auto-Resolution
AI reads incoming support emails, checks your knowledge base, and either resolves directly or escalates via Slack.
£0.45/resolution vs £6.00 for human support
Proactive Check-in Sequences
3 days after purchase or service – AI sends a personalised SMS asking about the experience. Happy? Review request. Unhappy? Route to support.
15% fewer reactive support tickets
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